FAQ's
Read Everything You Need To Know
FAQ
Frequently Asked Questions by Category
Your comfort, peace of mind & trust are very important to us.
Please check our FAQ’s below to help you make better decisions.
About Insurance & Payment
Is DylanRMT covered by insurance?
Yes, most extended healthcare benefits usually cover my massage therapy treatments. You’ll be given an electronic receipt in your email after your treatment, and you can submit this receipt to your insurance provider for payment reimbursement.
Are prices without HST?
No, fees are subject to 13% HST.
Is direct billing available?
No, but insurance receipts will be provided.
How can I make payments?
Payments can be done before or after your treatment. Payment options include cash, debit card or credit card.
About Massage Therapy
What is massage therapy?
The practice of massage therapy is the assessment of the soft tissue and joints of the body and the treatment and prevention of physical dysfunction and pain of the soft tissues and joints by manipulation to develop, maintain, rehabilitate or augment physical function or relieve pain.
What's the difference between Massage Therapy Treatment & Muscle Activation Techniques?
Massage: Massage involves the manipulation of soft tissues, such as muscles, tendons, and ligaments, using various techniques such as kneading, rubbing, and applying pressure. assage therapy primarily focuses on relaxation and improving circulation, Muscle Activation Techniques concentrate on addressing muscle imbalances and improving neuromuscular function for enhanced performance and stability. Both approaches have their unique benefits and may be used in combination or separately depending on individual needs and preferences.
Do I have to take off my clothes?
No, not at all! Your comfort is our top priority. You have the option to keep all your clothes on or dress down to a level that you find comfortable, such as wearing shorts and a t-shirt. I will periodically check on you during the treatment to ensure your comfort at all times.
This is my first time getting massage, what should I expect?
After you book your appointment, you will be asked to fill out a health history form to help me understand your main complaints & what goals you’d like to achieve during our first treatment. I will explain the process of what occurs during the massage and the different techniques we will use throughout the treatment. Prior to beginning the treatment, you’ll get dressed in the changing area and lie either face up or face down between the sheets placing your head in the face cradle.
About M.A.T. (Muscle Activation Techniques)
What is muscle activation?
Muscle Activation Techniques concentrate on addressing muscle imbalances and improving neuromuscular function for enhanced performance and stability. Both approaches have their unique benefits and may be used in combination or separately depending on individual needs and preferences.
Who is M.A.T. for?
MAT is great for everybody and everyone who's looking to decrease pain and increase mobility.
How many sessions are required to see improvements in symptoms?
Some people see results in as little as 1 session, some in as around 7 sessions. It all depends. Please contact us here if you want to find out more.)
How much does an MAT session cost?
Starting at $107 (see our MAT pricing for more info)
About Booking
What’s your Cancellation/Reschedule Policy?
Please note that once you have booked an appointment with us it means that we have reserved time in our schedule exclusively for you. If you cancel or reschedule your appointment less than 24 hours before it is scheduled to take place, you will be subject to a fee of 50% of the session price. To avoid a cancellation fee, please provide cancellation and reschedule notice at least 24 hours prior to your appointment. You can cancel or reschedule an appointment by the confirmation email sent to you, email DylantheRMT@gmail.com , or text or call 647-380-7210
What happens if I arrive late?
Out of respect and consideration of my time and other clients, please plan to be on time. Arrive 10 minutes early for any appointment in order to get the full time scheduled. If you arrive right on time or late, I can only give you whatever time remains of your appointment and you will be responsible to pay the full length of the session you requested.
What happens if I don’t show up?
Failing to show up for your session will result in a fee of the FULL session price. It is my commitment to help you get what you came for.
About Accessibility
Is parking available?
Yes, parking is available anywhere in the front of the building.